K-Electric regularly conducts routine annual maintenance and upgrades on its power infrastructure, for which shutdowns are necessary. Planned maintenance and upgrades are often undertaken during the winter months to reduce inconvenience to customers. Registered customers are intimated about upcoming shutdowns via KE’s 8119 SMS service.
According to spokesperson KE, “Power supply in the city is as per routine but in order to constantly upgrade the system in line with K-Electric’s commitment to ensure smooth and uninterrupted power supply for its customers, annual preventive maintenance and up-gradation shutdowns are periodically carried out. We apologies for any inconvenience to our customers as we undertake this essential work which is critical to ensure that the system continues to operate at an optimum level.”
For any queries related to power supply, customers can reach out to K-Electric through multiple customer care touch points including 118 call-centre, 8119 SMS service, through our social media platforms or the KE Live app.-PR